Refund Policy for Peepaji.com

1. Introduction

Welcome to Peepaji.com. We value your satisfaction and aim to provide the best shopping experience. This Refund Policy outlines the process and conditions for returning items and receiving refunds.

2. Returns

Eligibility for Returns:

• Items must be returned within 30 days of the delivery date.
• Items should be unused, in their original packaging, and with all tags attached.
• Certain products, such as perishable goods, personalized items, and hygiene products, are non-returnable.

Return Process:

1. Initiate a Return:

   • Log in to your Peepaji.com account.
   • Go to "Order History" and select the item(s) you wish to return.
   • Click on "Return Item" and follow the prompts to complete the return request.

2. Return Authorization:

   • Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to send back the item(s).

3. Shipping the Return:

   • Pack the item(s) securely, including the RA number and the original packing slip.
   • Ship the item(s) to the address provided in the return instructions. We recommend using a trackable shipping service.

3. Refunds

Eligibility for Refunds:

• Refunds are processed for items returned within the eligibility criteria mentioned above.
• Refunds will be issued to the original payment method used during the purchase.

Refund Process:

1. Inspection:

   • Once the returned item(s) are received and inspected, you will receive a notification confirming the status of your refund.

2. Refund Approval:

   • If your return is approved, the refund will be processed within 7-10 business days.

3. Credit to Account:

   • The refunded amount will be credited to your account within 7-14 business days from the date of approval, depending on your bank or payment provider.

4. Non-Refundable Items

The following items are not eligible for a refund:

• Perishable goods (e.g., food, flowers)
• Personalized items
• Items marked as non-returnable on the product page
• Items purchased on final sale

5. Exchange Policy

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

6. Contact Us

If you have any questions about our Refund Policy, please contact our customer service team:

• Email: support@peepaji.com
• Phone: 8873193624

7. Changes to This Policy

Peepaji.com reserves the right to modify this Refund Policy at any time. Changes will be posted on this page, and it is your responsibility to review this policy periodically.

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Thank you for shopping with Peepaji.com!